The Services provide software tools for users to access and manage various features and functions related to digital assets including tokens, cryptocurrencies, virtual currencies or any other digital assets you own (collectively, “Digital Assets”), including interfacing with certain third party sources for certain information relating to the Digital Assets.
We collect some information from you directly. This information may be provided via an online form or when you talk to a member of our team. For example, you may provide:
Certain information that you provide us directly will become public information if you elect to provide it to us, for example we may use customer reviews for marketing purposes and we may aggregate demographic information about individuals who use the Services and disclose this aggregate information.
We collect other information about the Services you use and how you use them, including when and how often you use the Services, what features you used, how you view and interact with our other content and the devices you use to access the Services. This information is collected automatically using Cookies and Similar Technology as described below. This information includes:
We also may collect and store information locally on your device using mechanisms like cookies, browser web storage and application data caches.
Third parties that assist us with our business operations also may collect information through the Services.
We engage service providers to collect information to help us secure the Services, detect and prevent fraud, provide a better user experience and ensure the Services are working as expected. Some of this information is collected through Cookies and Similar Technologies as described below.
We do not currently have advertising in the Services, we may have advertising in the future in which case we may receive information about you from our advertising partners, such as when advertising campaigns are published through the Services.
We and service providers acting on our behalf store log files and use tracking technologies such as:
Cookies are bits of electronic information that are sent to or transferred from your web browser or hard drive to customize a person's use of a product or online site, keep records of a user's access to an online site or product, or store information needed by the user on a regular basis. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of a cookie (or when it expires) and a randomly generated unique number or similar identifier. A cookie may also contain information about your computer, such as user settings, browser history and activities conducted while using the Services. A web beacon (also called a pixel tag or clear GIF) is a piece of computer code that enables us to monitor user activity and website traffic. To learn more about cookies and web beacons, visit www.allaboutcookies.org
We may link information from cookies with other personal information we hold about you.
The Services use the following Cookies:
Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer, tablet or mobile device. You also may be able to reject mobile device identifiers by activating the appropriate setting on your mobile device. You are not required to accept cookies or mobile device identifiers, but if you elect to block or reject them you may not have access to all of the Services.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that response to a particular DNT signal, the browser can block that website from collecting certain personal information about the browser’s use. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many websites, including our website and App do not respond to DNT signals. To learn more about DNT signals go visit allaboutdnt.com. You may opt out of certain types of tracking, including certain analytics and tailored advertising by changing your cookie settings.
We do not currently have third-party advertising on the App; however, we may have advertising in the future.
We may supplement the information described above with information we obtain from other sources, including from both online and offline data providers. We use information from these companies primarily to deliver optimized content to you and to understand your approximate geolocation via your IP address to customize certain services to your location.
We store certain information that is required for the use of the Services on your hard drive or device when you download the App. This information includes:
We process your personal and non-personal information, both individually and aggregated, in the following ways:
We share information with our third-party service providers that help us operate the Services, such as by providing customer service, IT services, product support or testing, and strengthening security measures. In the course of providing such services these service providers may have access to your personal information. We do not authorize service providers to use your personal information except in connection with providing services.
We and our third party service providers may disclose and otherwise use your personal information where we or they reasonably believe such disclosure is needed to:
In connection with any business transition (including a proposed transaction), like a merger or sale, acquisition by another company, reorganization, restructuring or transfer of assets, bankruptcy, dissolution or other change of ownership or control we may disclose or transfer all of your information, including personal information.
We may share your information if (i) disclosure could mitigate Puzzle’s liability in an actual or threatened lawsuit, (ii) as necessary to protect legal rights of our users, customers, business partners or other interested parties, (iii) to pursue available remedies or limit the damages, (iv) to enforce our agreements (including the Terms of Service) and (v) to respond to an emergency.
We may process aggregated personal information about you (information about you and other users that is aggregated with information about other users that is not intended to specifically identify you) and anonymous data (aggregated or not) about you in order to analyze and produce statistics related to the habits, usage patterns, and demographics of users as a group or as individuals. We may share this information with third parties without limitation on such third parties’ use of the information. We may disclose or publish this data (aggregated or not) for industry analysis demographic profiling, marketing, analytics, advertising, and other business purposes.
Sharing information sometimes involves cross-border transfers. Your personal information may therefore be transferred to, stored and processed in the United States and other countries where we and our partners and service providers operate. For example, if the Services are available to users in the European Economic Area (“EEA”), these users’ personal information is transferred to countries outside of the EEA to the US or other jurisdictions. Please be aware that these countries may have data protection laws that are more or less protective than the laws of the country where you live. We use safeguards approved by the European Commission to legitimize data transfers from the EEA to other countries.
When we begin promotional communication, we will give you the option to receive promotional email communications from us. Users will be able to opt-out of these communications. If you do not want to receive these non-transactional communications you will be able to opt-out of the communications by selecting “unsubscribe” on any email. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective. Your unsubscribe or email preference change will be processed promptly, and in no event longer than ten business days.
If we begin sending promotional SMS messages, you will be able to opt-out of receiving SMS messages (for example text messages) by texting back STOP to the number we send the text from for that particular SMS message program. In some cases, we will include a preferences management page. When we receive an opt-out message from you for SMS messages, we may send a message confirming our receipt of your opt-out.
When you install our App on a mobile device, you will be able to choose to receive push notifications, which are messages an app sends you on your mobile device when the app is not on. You will be able to turn off notifications by visiting your mobile device’s “settings” page.
If you would like to stop allowing us to access your geolocation data, you can stop making geolocation available to us on your mobile device by changing the settings on your mobile device. We may still be able to get some location information using your IP address and other information provided to us by third-parties.
If you are concerned about the accuracy or legality of personal information we maintain or wish to review, access, supper, amend or correct it, would like your personal information removed from our records or otherwise deactivated, or would like to receive an electronic copy of your personal information of transmitting it to another company (if this right to data portability is provided to you by law) you can:
In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed form our database, or other limitations you would like to put on the use of your personal information. For your protection, we will only fulfill requests for personal information associated with the email address associated with your account. We may need to verify your identity before fulfilling your request.
We will consider all such requests in accordance with applicable law. We may decline requests that are unreasonably repetitive, require disproportionate technical effort or expense, or jeopardize the privacy of others.
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transaction that you began prior to requesting a change or deletion, our databases also may have residual data which we do not remove. We will not allow you to review certain data for legal, security or other reasons.
If you are an EEA resident, you have the right to lodge a complaint with the data protection authority [email protected] about how we process your personal information.
If you are a California resident, California Civil Code Section 1798.83 permits individual California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected]
The Services are not directed or intended for use by minors and we will not knowingly collect personal information from any person under the age of 13. Children under the age of 13 should not use the App or access or use the Services at any time. Consistent with the requirements of the Children’s Online Privacy Protection Act, if we learn that we have inadvertently gathered personal information from a child under 13 without his or her parent’s or legal guardian’s verified consent, we will take reasonable measures to promptly remove that information from our records and will use that information only to respond to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the App or access or use the Services.
Parents or legal guardians who are concerned about the transfer of personal information from their children may contact us at [email protected]
We take precautions intended to protect the information we collect and store, no website or internet transmission is completely secure. This means we cannot guarantee the security of your information transmitted to or through the Services and do not assume any responsibility for the unauthorized access to your information under our control. Any transmission is at your own risk and we expect that you will use appropriate security measures to protect your information.
You are responsible for maintaining the security of your account and your Digital Wallet, including the device on which your store your Digital Wallet. Access to the Services through your account is treated as authorized by you. Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security.
We keep your personal information in identifiable form only (i) as long as we need it for lawful purpose for which we collected it, or if longer, (ii) to comply with law, or (iii) to resolve disputes and to enforce agreements with you.